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Government & Public Sector AI Strategy: opportunities, use cases & the operating model
AI value in government is in casework throughput and integrity: accelerating benefits eligibility, procurement, and inspections while cutting backlog and error rates, under strict due-process and transparency obligations, not citizen chatbots.
Where AI creates value
Benefits eligibility and casework — Determination support and backlog reduction
Fraud, waste and improper payments — Anomaly detection across claims and disbursements
Procurement and contract management — Solicitation drafting and bid analysis support
Inspections and compliance — Risk-based targeting of limited enforcement capacity
Constituent service operations — Case routing, translation and correspondence triage
Policy and program analytics — Outcome evaluation and forecasting for planning
Top AI use cases
- Eligibility determination support for benefits and entitlement programs
- Improper-payment and fraud detection in claims processing
- Risk-based inspection targeting for health, safety and tax enforcement
- Procurement document drafting and bid-compliance checking
- Multilingual casework triage and correspondence summarisation
What has to change (operating model)
- Guarantee due process, appeal rights and explainability for automated decisions
- Meet records, FOIA, privacy and algorithmic-transparency statutory duties
- Establish procurement and vendor governance for responsible AI acquisition
- Assign accountable human officers for every consequential determination
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