Refund Policy
Last updated 2026-10-25. This document supplements the Terms of Use for the Stratenity Library subscription product.
1 · The Library subscription
Every Stratenity Library membership is a paid subscription; there is no free trial. Your plan starts, and your access is active, as soon as your first payment goes through.
2 · Monthly subscriptions
Monthly subscriptions renew on the same calendar day each month. Once a monthly invoice is paid, the period is non-refundable. You may cancel at any time and retain access through the end of the period you have already paid for; we will not pro-rate or partially refund the remainder of the billing cycle.
3 · Annual subscriptions
Annual subscriptions are billed once per year and renew on the same calendar day annually. Once an annual invoice is paid, the year is non-refundable. You may cancel at any time and retain access through the end of the year you have already paid for; we will not pro-rate or partially refund the remainder of the year.
4 · Cancellation mechanics
You can cancel any subscription at any time from your Account page via the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period: your subscription does not renew, and no refund is issued for the time remaining. Until that period ends, you retain full Library access at the tier you are currently subscribed to.
5 · Post-cancellation license for already-extracted templates
If you cancelled while subscribed to a Download tier (Starter or Pro) and had extracted templates while your subscription was active, you retain a non-exclusive, non-transferable, non-sublicensable, limited 90-day license (the “Wind-Down Period”) to use those specific extracted templates, solely for the internal business purposes for which you originally extracted them. During the Wind-Down Period you may not (a) re-distribute extracted templates to any third party, (b) use them to provide services to your clients after the Wind-Down Period ends, or (c) make new copies beyond those necessary for routine use during the window. Upon expiration of the 90-day Wind-Down Period, your license to use the extracted templates terminates and you shall promptly remove or destroy all copies in your possession or under your control. The Wind-Down Period does not include continued access to the Stratenity Library itself.
6 · Refunds for billing errors
If you were charged in error, for example a duplicate charge, a charge after a confirmed cancellation, or a charge at an incorrect tier, email membership@mail.velorstrategy.com with the invoice reference and we will refund the affected amount within 5 business days.
7 · Acceptable Use violations are not refundable
Subscriptions terminated for material breach of the Acceptable Use terms, or for any use outside the scope of the license granted in the Terms of Service, including without limitation any use of Library content as input to train, fine-tune, evaluate, benchmark, or augment any machine-learning model, large language model, generative AI system, or other artificial-intelligence system, are not refundable. Stratenity employs watermarking and audit trails specifically to detect such uses; violations result in immediate termination of your subscription and may result in further legal action, including injunctive relief, recovery of actual damages, disgorgement of profits, and recovery of attorneys’ fees and costs.
8 · Contact
For all refund-related questions: membership@mail.velorstrategy.com. We aim to respond within 2 business days.
v1.0 · effective on publication 2026-05-29