An application managed-services model, how applications are supported, maintained, and improved under SLAs, with the governance and economics of the engagement. This is the Application Managed Services from the Stratenity Library, a governed strategic execution asset that is already built for you. It gives your team the full working method for application managed services, and it walks through everything from estate discovery and the application baseline to transition and knowledge transfer. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.
What this asset covers
This is a preview of the full deliverable. Inside the Stratenity Library, this asset walks your team through the complete method, section by section, with a worked client example threaded throughout.
- Purpose and When to Use This Playbook
- Scope and the AMS Service Catalogue
- Estate Discovery and the Application Baseline
- The Operating and Delivery Model
- Service Levels, SLAs, and XLAs
- Governance and the Service Management Wrap