An application managed-services model, how applications are supported, maintained, and improved under SLAs, with the governance and economics of the engagement. This is the Application Managed Services from the Stratenity Library, a governed consulting deliverable that is already built for you. It gives your team the full working method for application managed services, and it walks through everything from estate discovery and the application baseline to transition and knowledge transfer. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.
What this asset covers
This is a preview of the full deliverable. Inside the Stratenity Library, this asset walks a consultant through the complete method, section by section, with a worked client example threaded throughout.
- Purpose and When to Use This Playbook
- Scope and the AMS Service Catalogue
- Estate Discovery and the Application Baseline
- The Operating and Delivery Model
- Service Levels, SLAs, and XLAs
- Governance and the Service Management Wrap
- Transition and Knowledge Transfer
- The Run, Maintain, and Enhance Mix
- Automation and AIOps
- The Commercial Model
- Value and Continuous Improvement
- Common Pitfalls and Failure Modes
- Mobilisation Governance and the Ninety-Day Check
Review, download, and activate in 48 hours
Stratenity Library subscribers can review this asset in full, download it, and activate it into a governed, client-ready deliverable in 48 hours rather than weeks. Each asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend.
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