Executive summary

A service blueprint maps every customer touchpoint alongside the frontstage and backstage actions and support processes that must fire to deliver the service. This is the Service Design Blueprint from the Stratenity Library, a governed strategic execution asset that is already built for you. It gives your team the full working method for service design, and it walks through everything from the line of interaction and the line of visibility to service standards and slas. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.

What is inside

What this blueprint covers

This is a preview of the full deliverable. Inside the Stratenity Library, this blueprint walks your team through the complete method, section by section, with a worked client example threaded throughout.

  • From Journey Map to Service Blueprint
  • Anatomy of a Blueprint: Frontstage, Backstage, Support, and Evidence
  • The Line of Interaction and the Line of Visibility
  • Mapping Frontstage Actions
  • Mapping Backstage and Support Processes
  • Identifying Failure Points and Waits

Create a free account to view the full page