Executive summary

Retail and e-commerce, from merchandising and supply chain to omnichannel selling and fulfilment. This is the Retail and E-commerce Process Pack from the Stratenity Library, a governed strategic execution asset that is already built for you. It gives your team the full working method for retail and e-commerce process, and it walks through everything from core operating processes: plan-buy-move-sell and omnichannel fulfilment to industry kpis and benchmarks. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.

What is inside

What this pack covers

This is a preview of the full deliverable. Inside the Stratenity Library, this pack walks your team through the complete method, section by section, with a worked client example threaded throughout.

  • The Retail and Ecommerce Industry at a Glance
  • The Retail Value Chain: Merchandising to Fulfilment
  • Core Operating Processes: Plan-Buy-Move-Sell and Omnichannel Fulfilment
  • Merchandising, Pricing, and Promotions
  • The Omnichannel Operating Model
  • Organisation and Key Roles

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