Executive summary

Professional services, from pursuit and engagement delivery to resourcing and billing. This is the Professional Services Process Pack from the Stratenity Library, a governed strategic execution asset that is already built for you. It gives your team the full working method for professional services process, and it walks through everything from core processes: opportunity-to-cash, resource management, engagement delivery to industry kpis and benchmarks. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.

What is inside

What this pack covers

This is a preview of the full deliverable. Inside the Stratenity Library, this pack walks your team through the complete method, section by section, with a worked client example threaded throughout.

  • The Professional Services Industry at a Glance
  • The Professional Services Value Chain: Sell, Staff, Deliver, Bill
  • Core Processes: Opportunity-to-Cash, Resource Management, Engagement Delivery
  • Delivery and Quality
  • People, Leverage, and Utilisation
  • Operating Model and Key Roles

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