The VoC process from feedback capture through analysis, closed-loop action, and improvement. This is the Voice-of-Customer Feedback Workflow from the Stratenity Library, a governed consulting deliverable that is already built for you. It gives your team the full working method for voice-of-customer feedback, and it walks through everything from listening architecture and feedback capture to kpis and the voc scorecard. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.
What this workflow covers
This is a preview of the full deliverable. Inside the Stratenity Library, this workflow walks a consultant through the complete method, section by section, with a worked client example threaded throughout.
- Context, Scope and Objectives
- Approach and Methodology
- Listening Architecture and Feedback Capture
- Analysis, Text Analytics and Driver Identification
- Closed-Loop Action, Inner and Outer Loops
- Roles, Responsibilities and the RACI
- KPIs and the VoC Scorecard
- Performance and Outcomes
- Findings and Insights
- Recommendations and Roadmap
- Value Realisation Framework
- Risks, Assumptions, Issues and Dependencies (RAID)
- Governance and Next Steps
Review, download, and activate in 48 hours
Stratenity Library subscribers can review this workflow in full, download it, and activate it into a governed, client-ready deliverable in 48 hours rather than weeks. Each asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend.
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