Executive summary

The returns process from RMA through return receipt, disposition, refund/credit and restock/scrap. This is the Returns and Reverse Logistics Workflow from the Stratenity Library, a governed strategic execution asset that is already built for you. It gives your team the full working method for returns and reverse logistics, and it walks through everything from mapping the returns process, end to end to restock, refurbishment and scrap. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.

What is inside

What this workflow covers

This is a preview of the full deliverable. Inside the Stratenity Library, this workflow walks your team through the complete method, section by section, with a worked client example threaded throughout.

  • Context, Scope and Objectives
  • Approach and Methodology
  • Mapping the Returns Process, End to End
  • RMA Authorisation and Returns Initiation
  • Receipt, Inspection and Disposition Decisioning
  • Refund, Credit and Financial Control

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