The ITSM incident process from detection through logging, categorisation, resolution and closure, restoring service fast. This is the Incident Management Workflow from the Stratenity Library, a governed strategic execution asset that is already built for you. It gives your team the full working method for incident management, and it walks through everything from detection, logging and the incident record to roles, responsibilities and the RACI. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.
What this workflow covers
This is a preview of the full deliverable. Inside the Stratenity Library, this workflow walks your team through the complete method, section by section, with a worked client example threaded throughout.
- Context, Scope and Objectives
- Approach and Methodology
- Detection, Logging and the Incident Record
- Categorisation, Prioritisation and Triage
- Investigation, Diagnosis and Resolution
- Major Incident Management and Escalation