An empathy map captures what a user says, thinks, does and feels (plus pains and gains) to build shared understanding of them. This is the Empathy Map from the Stratenity Library, a governed consulting deliverable that is already built for you. It gives your team the full working method for empathy, and it walks through everything from the six quadrants and what each captures to from map to design decisions. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.
What this map covers
This is a preview of the full deliverable. Inside the Stratenity Library, this map walks a consultant through the complete method, section by section, with a worked client example threaded throughout.
- Context, Scope and Objectives
- Approach and Methodology
- The Six Quadrants and What Each Captures
- Grounding the Map in Research
- Running the Empathy-Mapping Session
- Reading the Map for Tension and Insight
- From Map to Design Decisions
- Performance and Outcomes
- Findings and Insights
- Recommendations and Roadmap
- Value Realisation Framework
- Risks, Assumptions, Issues and Dependencies (RAID)
- Governance and Next Steps
Review, download, and activate in 48 hours
Stratenity Library subscribers can review this map in full, download it, and activate it into a governed, client-ready deliverable in 48 hours rather than weeks. Each asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend.
Read the full asset on the Stratenity Library › Not a member yet? Start a free trial to unlock and activate it, or sign in if you already have an account.