Executive summary

A playbook for billing operations, invoice generation, accuracy, dispute handling and collections handoff. This is the Billing Operations Playbook from the Stratenity Library, a governed strategic execution asset that is already built for you. It gives your team the full working method for billing operations, and it walks through everything from the billing operating model and the invoice lifecycle to the playbook, roles, and escalation. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.

What is inside

What this playbook covers

This is a preview of the full deliverable. Inside the Stratenity Library, this playbook walks your team through the complete method, section by section, with a worked client example threaded throughout.

  • Context, Scope and Objectives
  • Approach and Methodology
  • The Billing Operating Model and the Invoice Lifecycle
  • Invoice Generation and Accuracy Controls
  • Dispute Management and Resolution Workflow
  • The Collections Handoff and Cash Application

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