Executive summary

A method for running the first 90 days of a live partnership so service levels, contribution, and trust are established on evidence both partners share.

What is inside

What the 90-day playbook covers

The asset walks two alliance managers through three 30-day blocks after go-live: launch the hand-offs, ramp and prepare the contribution gate, and stabilize. It covers workstreams, milestones, the weekly rhythm, the shared issue log, escalation, and the checkpoint scorecard, with a worked synthetic case.

  • Turning an agreed partnership operating model into live joint work
  • What must be true on go-live day
  • Running each hand-off at its service level from the first week
  • Reading partner contribution above the pre-partnership baseline
  • The weekly rhythm between the two alliance managers
  • Logging and resolving issues before they become disputes
  • Checkpoints at day 30, 60, and 90 that prepare the contribution gate