Executive summary

A method for running the first 90 days of a leakage program so controls start working and recovery protects customer relationships.

What is inside

What the 90-day playbook covers

The asset walks a program lead through mobilization, the credit matrix launch, detective reports, recovery waves, the closure rule, the cleanse, and the day-90 review. It includes a milestone plan, an action log, and escalation rules, with a worked synthetic case.

  • Mobilizing control owners and the revenue assurance team
  • Credit governance live in week two
  • Detective reports and the first exception clearance
  • Recovery waves under the policy

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