A method for running the first 90 days of a leakage program so controls start working and recovery protects customer relationships.
What the 90-day playbook covers
The asset walks a program lead through mobilization, the credit matrix launch, detective reports, recovery waves, the closure rule, the cleanse, and the day-90 review. It includes a milestone plan, an action log, and escalation rules, with a worked synthetic case.
- Mobilizing control owners and the revenue assurance team
- Credit governance live in week two
- Detective reports and the first exception clearance
- Recovery waves under the policy