A method for running the first 90 days of an answer service so the first areas open accurate, permitted, and trusted.
What the 90-day playbook covers
The asset walks a programme lead through owners, council, baselines, corpus, access, launch, the first incident, and the day-90 review. It includes a milestone plan, an action log, and escalation rules, with a worked synthetic case.
- Naming content owners and stewards
- Convening the content council
- Taking baselines and building question sets
- Approving the first corpus