Executive summary

A method for running the first 90 days of an answer service so the first areas open accurate, permitted, and trusted.

What is inside

What the 90-day playbook covers

The asset walks a programme lead through owners, council, baselines, corpus, access, launch, the first incident, and the day-90 review. It includes a milestone plan, an action log, and escalation rules, with a worked synthetic case.

  • Naming content owners and stewards
  • Convening the content council
  • Taking baselines and building question sets
  • Approving the first corpus

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