Shared services investment: Target operating model and decision rights

Design the shared services operating model: towers, global process owners, service levels, charging, retained roles, demand management, and decision rights.

Asset IDSTX-A0165

CategoryOperating Model, Org and Systems Design

TierRead and Download

Prepared byStratenity Advisory Team

Executive summary

A method for deciding who runs, who owns, and who pays for shared services, and how disputes are settled.

What is inside

What the operating model covers

The asset walks a design lead through the hub structure, process ownership, the service catalog, charging, retained roles, demand management, decision rights, and controls. It includes an operating model table, a role map, and an approval matrix, with a worked synthetic case.

The hub, its towers, and its leadership
Global process owners and who controls the process
A service catalog and service levels the business agrees
Charging countries by volume

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Stratenity Advisory Team. (2026). Shared services investment: Target operating model and decision rights. Stratenity Library. https://www.stratenity.com/resources/library/operating-model-design/shared-services-investment-target-operating-model-and-decision-rights

Stratenity Advisory Team. "Shared services investment: Target operating model and decision rights." Stratenity Library, 2026, www.stratenity.com/resources/library/operating-model-design/shared-services-investment-target-operating-model-and-decision-rights.

Stratenity Advisory Team. "Shared services investment: Target operating model and decision rights." Stratenity Library, 2026. https://www.stratenity.com/resources/library/operating-model-design/shared-services-investment-target-operating-model-and-decision-rights.

Stratenity Advisory Team (2026) Shared services investment: Target operating model and decision rights. Stratenity Library. Available at: https://www.stratenity.com/resources/library/operating-model-design/shared-services-investment-target-operating-model-and-decision-rights (Accessed: the date of access).

@misc{stratenity_stxa0165, author = {{Stratenity Advisory Team}}, title = {Shared services investment: Target operating model and decision rights}, year = {2026}, publisher = {Stratenity Library}, howpublished = {\url{https://www.stratenity.com/resources/library/operating-model-design/shared-services-investment-target-operating-model-and-decision-rights}}, note = {Asset ID STX-A0165} }

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Shared services investment: Target operating model and decision rights

What the operating model covers

This is a taste. The full library goes deeper.

Stratenity is the AI Operating System for Strategic Execution™.

Stratenity is the AI Operating System for Strategic Execution^™.