Executive summary

Service operating-model blueprint: how a service is delivered end to end across front, middle, and back office. This is the Service Operating Model (Blueprint) from the Stratenity Library, a governed strategic execution asset that is already built for you. It gives your team the full working method for service operating, and it walks through everything from the service value chain to service levels and experience. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.

What is inside

What this asset covers

This is a preview of the full deliverable. Inside the Stratenity Library, this asset walks your team through the complete method, section by section, with a worked client example threaded throughout.

  • Why a Service Operating Model
  • Service Strategy and Portfolio
  • The Service Value Chain
  • Service Design and Catalog
  • Delivery Model and Channels
  • Roles and Organisation

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