Revenue leakage recovery: Target operating model and decision rights

Design the revenue assurance operating model: control owners, credit approval matrix, back-billing policy, exception review rhythm, and decision rights.

Asset IDSTX-A0145

CategoryOperating Model, Org and Systems Design

TierRead and Download

Prepared byStratenity Advisory Team

Executive summary

A method for deciding who owns each leakage control, who approves credits and back-bills, and how exceptions are worked.

What is inside

What the operating model covers

The asset walks a design lead through the function, control ownership, the credit matrix, the recovery policy, the review rhythm, decision rights, and controls. It includes an operating model table, a role map, and an approval matrix, with a worked synthetic case.

Where revenue assurance sits and what it owns
Control owners in commercial, service, billing, and finance
The credit approval matrix and mandatory causes
A recovery policy that protects customer relationships

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Stratenity Advisory Team. (2026). Revenue leakage recovery: Target operating model and decision rights. Stratenity Library. https://www.stratenity.com/resources/library/operating-model-design/revenue-leakage-recovery-target-operating-model-and-decision-rights

Stratenity Advisory Team. "Revenue leakage recovery: Target operating model and decision rights." Stratenity Library, 2026, www.stratenity.com/resources/library/operating-model-design/revenue-leakage-recovery-target-operating-model-and-decision-rights.

Stratenity Advisory Team. "Revenue leakage recovery: Target operating model and decision rights." Stratenity Library, 2026. https://www.stratenity.com/resources/library/operating-model-design/revenue-leakage-recovery-target-operating-model-and-decision-rights.

Stratenity Advisory Team (2026) Revenue leakage recovery: Target operating model and decision rights. Stratenity Library. Available at: https://www.stratenity.com/resources/library/operating-model-design/revenue-leakage-recovery-target-operating-model-and-decision-rights (Accessed: the date of access).

@misc{stratenity_stxa0145, author = {{Stratenity Advisory Team}}, title = {Revenue leakage recovery: Target operating model and decision rights}, year = {2026}, publisher = {Stratenity Library}, howpublished = {\url{https://www.stratenity.com/resources/library/operating-model-design/revenue-leakage-recovery-target-operating-model-and-decision-rights}}, note = {Asset ID STX-A0145} }

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Revenue leakage recovery: Target operating model and decision rights

What the operating model covers

This is a taste. The full library goes deeper.

Stratenity is the AI Operating System for Strategic Execution™.

Stratenity is the AI Operating System for Strategic Execution^™.