Executive summary
A method for testing whether the organization can run an answer service that cites the right evidence, and what must be fixed first.
What is inside
What the readiness assessment covers
The asset walks an assessment lead through scoping, evidence, pre-scoring, calibration, evidence caps, linking gaps, the gap register, and the gate. It includes an eight-dimension rubric, a gap register, and a gate checklist, with a worked synthetic case.
- Scoring the capabilities an answer service needs
- Eight dimensions from content approval to transparency
- Anchored scores capped by evidence
- Calibration across digital, services, governance, and customer services