Medical Devices — Post-market service operating model: Readiness and capability assessment

A readiness and capability assessment for medical device post-market service. It provides an anchored scoring rubric, a weighted readiness index, a gap register and a business case that separates capacity from cash. It also sets out governance gates, KPI definitions, a synthetic worked example, a failure case and a scoring calibration exercise.

Asset IDSTX-A0732

CategoryMaturity Diagnostics

TierRead and Download

Prepared byStratenity Advisory Team

Executive summary

A diagnostic for device service leaders who must decide whether their organization is ready to run a different post-market service model, such as partner-delivered, remote-first or customer-enabled service. It scores capability against each model's needs, treats quality-system linkage as a hard condition and tests the business case without counting freed capacity as cash.

What is inside

What this asset covers

<ul><li>Ten capability dimensions, each with anchored scoring descriptions and default weights.</li><li>A readiness index, a decision rule and a data stop rule.</li><li>An inputs table with rules for handling missing evidence.</li><li>A business case structure that separates cash from capacity.</li><li>Approval gates, risks and KPI definitions, each with an owner role.</li><li>A synthetic worked case, a failure case and an alternate scenario.</li><li>A scoring calibration exercise.</li><li>Copyable templates for scoring, gap logging, evidence tracking, calibration, data checks and review.</li></ul>

Purpose and decision
Context and applicability
Inputs and evidence
Definitions and assumptions
Method and analytical logic
Current-state assessment
Options and business case
Recommended design
Execution and activation
Governance and risk
Measurement and benefits
Worked example and practice
Working tools and references

How to use it

How to use this diagnostic

<ol><li>Shortlist two to four service models, including the current one, and set your thresholds.</li><li>Reconcile installed-base, contract and ticket data before anyone scores. Stop if too much of the base cannot be verified.</li><li>Have scorers from service, quality and finance score independently.</li><li>Calibrate the scores on a shared case.</li><li>Set each model's required levels with the quality lead present.</li><li>Record every gap, constraint and dependency with an owner.</li><li>Take only models that pass the hard conditions into the business case.</li><li>Carry the resulting workstreams, gates and measures into your execution plan.</li></ol>

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advisory@velorstrategy.com · stratenity.com · Contact us

Stratenity Advisory Team. (2026). Medical Devices — Post-market service operating model: Readiness and capability assessment. Stratenity Library. https://www.stratenity.com/resources/library/maturity-diagnostics/medical-devices-post-market-service-operating-model-readiness-and-capability-ass

Stratenity Advisory Team. "Medical Devices — Post-market service operating model: Readiness and capability assessment." Stratenity Library, 2026, www.stratenity.com/resources/library/maturity-diagnostics/medical-devices-post-market-service-operating-model-readiness-and-capability-ass.

Stratenity Advisory Team. "Medical Devices — Post-market service operating model: Readiness and capability assessment." Stratenity Library, 2026. https://www.stratenity.com/resources/library/maturity-diagnostics/medical-devices-post-market-service-operating-model-readiness-and-capability-ass.

Stratenity Advisory Team (2026) Medical Devices — Post-market service operating model: Readiness and capability assessment. Stratenity Library. Available at: https://www.stratenity.com/resources/library/maturity-diagnostics/medical-devices-post-market-service-operating-model-readiness-and-capability-ass (Accessed: the date of access).

@misc{stratenity_stxa0732, author = {{Stratenity Advisory Team}}, title = {Medical Devices — Post-market service operating model: Readiness and capability assessment}, year = {2026}, publisher = {Stratenity Library}, howpublished = {\url{https://www.stratenity.com/resources/library/maturity-diagnostics/medical-devices-post-market-service-operating-model-readiness-and-capability-ass}}, note = {Asset ID STX-A0732} }

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Medical Devices — Post-market service operating model: Readiness and capability assessment

What this asset covers

This is a taste. The full library goes deeper.

Stratenity is the AI Operating System for Strategic Execution™.

Stratenity is the AI Operating System for Strategic Execution^™.