A method for testing what an answer service would achieve on approved sources, before opening it to staff or the public.
What the research pack covers
The asset walks a research lead through harvesting assumptions, grading them, ranking materiality, the approved corpus, configuration tests, the staff pilot, deflection measurement, and freezing scope. It ends with an assumption register, a source log, and research questions.
- Turning a baseline into governed assumptions
- Building the approved corpus
- Testing four service configurations