Executive summary

A method for testing what an answer service would achieve on approved sources, before opening it to staff or the public.

What is inside

What the research pack covers

The asset walks a research lead through harvesting assumptions, grading them, ranking materiality, the approved corpus, configuration tests, the staff pilot, deflection measurement, and freezing scope. It ends with an assumption register, a source log, and research questions.

  • Turning a baseline into governed assumptions
  • Building the approved corpus
  • Testing four service configurations

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