Executive summary
A research pack for utilities that documents the demand, cost, benefit, alternative, and uncertainty assumptions behind outage communication investments, graded by evidence and frozen before the business case is built.
What is inside
What the research pack covers
The asset walks a utility analysis team from raw outage management, contact center, and notification log data to a frozen assumption book: an event and contact baseline, a reconciled picture of what outage contacts cost, a register that labels every number as an observation, estimate, or hypothesis, and a short research program aimed at the assumptions that would change the decision.
- Scope: the demand, cost, benefit, and uncertainty evidence behind outage communication change decisions
- An outage event and contact demand baseline built from the utility's own systems
- The service cost evidence base for outage contacts, reconciled to finance
- A structured register that separates what was measured from what is estimated or hoped
- Evidence grading, sensitivity screening, and the research questions that close the biggest gaps
- A freeze gate that hands a tested assumption book to the options appraisal
- Worked example, failure case, and a community practice exercise