Executive summary
An evidence pack for the medical device post-market service decision: a graded assumption register, a dated source log and a research plan, frozen at an evidence gate.
What is inside
What the research pack covers
The asset takes the installed base, service ticket and support contract data and walks the team through documenting demand, cost, benefit, alternative and uncertainty assumptions, grading the evidence behind each one, and planning the research that closes the gaps that matter before service model options are appraised.
- Scope: the evidence base for a medical device post-market service model decision
- Demand evidence: installed base, contract coverage and service ticket patterns
- Cost and benefit evidence: cost to serve, parts, labor and service revenue
- Alternatives evidence: third-party service, remote support and depot repair
- How observations are separated from hypotheses and graded
- A research plan for the assumptions that matter most
- An evidence gate before the options appraisal