Executive summary
A research pack for insurance claims transformation teams: the assumption register, source log and research questions the investment case is built on.
What is inside
What the research pack covers
The asset walks a claims transformation team from the evidence baseline to a frozen assumption set: it defines the assumption families for claims operations, shows how to state each assumption as a range with a confidence grade and provenance, screens for the assumptions that carry the case, and converts the weak ones into research questions with owners and dates. It ends at a formal challenge and freeze gate.
- Scope: every quantitative assumption the claims service investment case will use
- Separating observations in the claims data from hypotheses about improvement levers
- Demand, cost, benefit, implementation and regulatory assumption families for claims operations
- Stating each assumption with a range, a confidence grade and a named source
- Finding the load-bearing assumptions that move the investment case most
- Turning weak load-bearing assumptions into a prioritized research question backlog
- The challenge session and the freeze gate before options are priced
- Working templates, a worked insurer example and a failure case