A playbook for modernising public-sector services, digitising citizen journeys, reworking back-office operations, and navigating procurement and accountability constraints. This is the Public Sector Service Modernisation from the Stratenity Library, a governed consulting deliverable that is already built for you. It gives your team the full working method for public sector service modernisation, and it walks through everything from service discovery and citizen journey mapping to value for money and public accountability. Every asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend, so your team adapts it to a live client engagement instead of starting from a blank page.
What this asset covers
This is a preview of the full deliverable. Inside the Stratenity Library, this asset walks a consultant through the complete method, section by section, with a worked client example threaded throughout.
- Context, Scope and Objectives
- Approach and Methodology
- Service Discovery and Citizen Journey Mapping
- Legacy Systems and the Data Estate
- Digital Service Delivery and Channel Shift
- Citizen Outcomes and Digital Inclusion
- Value for Money and Public Accountability
- Performance and Outcomes
- Findings and Insights
- Recommendations and Roadmap
- Value Realisation Framework
- Risks, Assumptions, Issues and Dependencies (RAID)
- Governance and Next Steps
Review, download, and activate in 48 hours
Stratenity Library subscribers can review this asset in full, download it, and activate it into a governed, client-ready deliverable in 48 hours rather than weeks. Each asset ships with a worked client example, a clear RACI, defined KPIs, and governance you can defend.
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