Executive summary
A method for finding out what a knowledge foundation really delivered, and what to connect next.
What is inside
What the benefits review covers
The asset walks a review lead through the claims log, recomputation, adjustments, the split, net value, the bridge, and the review meeting. It includes a benefits register, a variance analysis template, and a review agenda, with a worked synthetic case.
- Collecting claims from the vendor and knowledge team
- Recomputing time saved against baselines
- Removing survey bias, inactive users, and checking time
- Separating cash, capacity, and rework avoided