Executive summary
A method for finding out what agents really delivered, and how much more authority to grant.
What is inside
What the benefits review covers
The asset walks a review lead through the claims log, recomputation, adjustments, the cash and capacity split, net value, the bridge, and the review meeting. It includes a benefits register, a variance analysis template, and a review agenda, with a worked synthetic case.
- Collecting claims from the vendor and operations
- Recomputing value per completed task
- Removing escalated tasks, review time, and volume effects
- Separating cash from capacity