A method for sequencing an answer service and measuring what it actually avoids, not how often it is used.
What the roadmap and measurement design cover
The asset walks a roadmap lead through phases, reconciliation, conventions, the KPI dictionary, targets, and the dashboard. It includes a roadmap template, a KPI dictionary, and a baseline-to-target plan, with a worked synthetic case.
- Sequencing foundations, staff areas, and resident topics
- Reconciling first-year value with the case
- Deflection against control or baseline rates
- Separating cash from capacity