A method for sequencing agent authority and measuring what agents actually deliver, in cash and in capacity.
What the roadmap and measurement design cover
The asset walks a roadmap lead through phases, reconciliation, measurement conventions, the KPI dictionary, targets, and the dashboard. It includes a roadmap template, a KPI dictionary, and a baseline-to-target plan, with a worked synthetic case.
- Sequencing identity, audit, and tiers of authority
- Reconciling first-year value with the case
- Value per task net of review and escalation
- Separating cash from capacity