Cost-to-serve redesign: Roadmap and measurement architecture

Executive summary

A method for sequencing a service redesign and measuring whether activity removed becomes cost released.

What is inside

What the roadmap and measurement design cover

The asset walks a roadmap lead through phasing, dependencies, regional waves, reconciliation, the KPI dictionary, measurement conventions, the cost model refresh, and the baseline-to-target plan, ending in a peer review. It includes a roadmap template, a KPI dictionary, and a baseline-to-target plan, with a worked synthetic case.

Sequencing operational and customer-facing levers by readiness
Regional waves that double as comparison groups
Activity removed, cost released, and the ratio between them
Pool spend measured at constant volume

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Stratenity Advisory Team. (2026). Cost-to-serve redesign: Roadmap and measurement architecture. Stratenity Library. https://www.stratenity.com/resources/library/execution-frameworks/cost-to-serve-redesign-roadmap-and-measurement-architecture

Stratenity Advisory Team. "Cost-to-serve redesign: Roadmap and measurement architecture." Stratenity Library, 2026, www.stratenity.com/resources/library/execution-frameworks/cost-to-serve-redesign-roadmap-and-measurement-architecture.

Stratenity Advisory Team. "Cost-to-serve redesign: Roadmap and measurement architecture." Stratenity Library, 2026. https://www.stratenity.com/resources/library/execution-frameworks/cost-to-serve-redesign-roadmap-and-measurement-architecture.

Stratenity Advisory Team (2026) Cost-to-serve redesign: Roadmap and measurement architecture. Stratenity Library. Available at: https://www.stratenity.com/resources/library/execution-frameworks/cost-to-serve-redesign-roadmap-and-measurement-architecture (Accessed: the date of access).

@misc{stratenity_stxa0126, author = {{Stratenity Advisory Team}}, title = {Cost-to-serve redesign: Roadmap and measurement architecture}, year = {2026}, publisher = {Stratenity Library}, howpublished = {\url{https://www.stratenity.com/resources/library/execution-frameworks/cost-to-serve-redesign-roadmap-and-measurement-architecture}}, note = {Asset ID STX-A0126} }

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Cost-to-serve redesign: Roadmap and measurement architecture

What the roadmap and measurement design cover

This is a taste. The full library goes deeper.

Stratenity is the AI Operating System for Strategic Execution™.

Stratenity is the AI Operating System for Strategic Execution^™.