A method for finding out what a subscription customer really costs to win and serve, and how long they stay, before choosing a growth plan.
What the baseline diagnostic covers
The asset walks a diagnostic lead through gross margin restatement, CAC rebuild, cohort analysis, payback, runway, metric grading, and sign-off. It ends with a diagnostic questionnaire and an evidence inventory.
- Rebuilding gross margin with every cost of serving customers
- Rebuilding acquisition cost with every cost of selling
- Retention by cohort and segment
- CAC payback and lifetime value by segment