Executive summary

A method for finding out what a subscription customer really costs to win and serve, and how long they stay, before choosing a growth plan.

What is inside

What the baseline diagnostic covers

The asset walks a diagnostic lead through gross margin restatement, CAC rebuild, cohort analysis, payback, runway, metric grading, and sign-off. It ends with a diagnostic questionnaire and an evidence inventory.

  • Rebuilding gross margin with every cost of serving customers
  • Rebuilding acquisition cost with every cost of selling
  • Retention by cohort and segment
  • CAC payback and lifetime value by segment

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