Executive summary
A method for measuring what a function costs and delivers in each site, and what could move, before anyone promises shared services savings.
What is inside
What the baseline diagnostic covers
The asset walks a diagnostic lead through activity mapping, the movable and retained split, unit costs, service quality, constraints, claim grading, and sign-off. It ends with a diagnostic questionnaire and an evidence inventory.
- Mapping who does what, where, on which systems
- Separating movable transactional work from retained roles
- Unit costs by site against volume drivers
- Service quality measured the same way everywhere