Retrieval-grounded knowledge service: Baseline and evidence diagnostic

Baseline a grounded answer service: questions, approved sources, citation accuracy, retrieval relevance, answer acceptance, access rules, and graded claims.

Asset IDSTX-A0241

CategoryDiagnostic Templates

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Prepared byStratenity Advisory Team

Executive summary

A method for finding out whether an AI answer service can be trusted to cite the right evidence, before anyone relies on it.

What is inside

What the baseline diagnostic covers

The asset walks a diagnostic lead through the question inventory, source inventory, question set, the three measures, access tests, failures, claim grading, and sign-off. It ends with a diagnostic questionnaire and an evidence inventory.

Inventorying questions and where they arrive
Inventorying sources and their approval status
Building a representative question set
Measuring citation accuracy, retrieval relevance, and acceptance

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How to use it

How teams use it

Teams use it before launching an AI answer service for staff or the public, when a vendor promises large deflection, or after a wrong answer. Digital services, service owners, information governance, and the contact centre run it over four weeks; the chief executive signs the baseline.

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Stratenity Advisory Team. (2026). Retrieval-grounded knowledge service: Baseline and evidence diagnostic. Stratenity Library. https://www.stratenity.com/resources/library/diagnostic-templates/retrieval-grounded-knowledge-service-baseline-and-evidence-diagnostic

Stratenity Advisory Team. "Retrieval-grounded knowledge service: Baseline and evidence diagnostic." Stratenity Library, 2026, www.stratenity.com/resources/library/diagnostic-templates/retrieval-grounded-knowledge-service-baseline-and-evidence-diagnostic.

Stratenity Advisory Team. "Retrieval-grounded knowledge service: Baseline and evidence diagnostic." Stratenity Library, 2026. https://www.stratenity.com/resources/library/diagnostic-templates/retrieval-grounded-knowledge-service-baseline-and-evidence-diagnostic.

Stratenity Advisory Team (2026) Retrieval-grounded knowledge service: Baseline and evidence diagnostic. Stratenity Library. Available at: https://www.stratenity.com/resources/library/diagnostic-templates/retrieval-grounded-knowledge-service-baseline-and-evidence-diagnostic (Accessed: the date of access).

@misc{stratenity_stxa0241, author = {{Stratenity Advisory Team}}, title = {Retrieval-grounded knowledge service: Baseline and evidence diagnostic}, year = {2026}, publisher = {Stratenity Library}, howpublished = {\url{https://www.stratenity.com/resources/library/diagnostic-templates/retrieval-grounded-knowledge-service-baseline-and-evidence-diagnostic}}, note = {Asset ID STX-A0241} }

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Retrieval-grounded knowledge service: Baseline and evidence diagnostic

What the baseline diagnostic covers

This is a taste. The full library goes deeper.

Stratenity is the AI Operating System for Strategic Execution™.

Stratenity is the AI Operating System for Strategic Execution^™.