Executive summary
A diagnostic for payments and fintech teams to set a traceable baseline for merchant onboarding conversion, unit cost and activation time, then decide which improvement levers are ready for a business case.
What is inside
What this diagnostic covers
Inside are a stage-by-stage funnel and activity-based cost method with written formulas, an evidence hierarchy and confidence scale, and an ordered rule for screening levers. It also has approval gates, risks and KPI definitions, a synthetic acquirer case with a failure case and a payment facilitator variant, a list of regulatory and scheme items to verify, and editable tools: a diagnostic questionnaire, an evidence inventory, a worksheet, a clinic challenge log and a lever screening register.
- Purpose and decision
- Context and applicability
- Inputs and evidence
- Definitions and assumptions
- Method and analytical logic
- Current-state assessment
- Options and business case
- Recommended design
- Execution and activation
- Governance and risk
- Measurement and benefits
- Worked example and practice
- Working tools and references