Medical Devices — Post-market service operating model: Baseline and evidence diagnostic

A baseline and evidence diagnostic for medical device post-market service. It reconciles the installed base, service tickets and support contracts at serial level, measures service cost, response time and installed-base coverage, and scores evidence confidence. It also includes a diagnostic questionnaire, an evidence inventory and an evidence clinic format, so the gaps are known before a service model decision.

Asset IDSTX-A0731

CategoryDiagnostic Templates

TierRead and Download

Prepared byStratenity Advisory Team

Executive summary

A diagnostic that gives device service, finance and quality teams one agreed, evidence-scored picture of current post-market service. It covers what service costs, how quickly it responds and how much of the installed base it reaches, and it is meant to be completed before anyone debates which service model to adopt.

What is inside

What this diagnostic covers

The asset sets out a step-by-step method for reconciling installed-base, ticket and contract records at serial level, with formulas for each measure. A scoring scheme decides which figures are trustworthy enough to sign, and stop rules say when the work must pause. It also includes gate and risk tables, KPI definitions with clear ownership, and a synthetic worked example with a failure case and a practice exercise. Editable tools include a diagnostic questionnaire, an evidence inventory, a reconciliation worksheet, a clinic challenge log and an assumption register.

Purpose and decision
Context and applicability
Inputs and evidence
Definitions and assumptions
Method and analytical logic
Current-state assessment
Options and business case
Recommended design
Execution and activation
Governance and risk
Measurement and benefits
Worked example and practice
Working tools and references

How to use it

How to use this diagnostic

Start by agreeing scope, data access and thresholds with your sponsor. Then reconcile the installed base and work through tickets, contracts and cost, logging every evidence item and assumption as you go. Bring the results to an evidence clinic, where peers challenge weak or missing evidence. Sign only the figures that meet the confidence rules, and hand the gap register to whoever owns the service model decision.

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Stratenity Advisory Team. (2026). Medical Devices — Post-market service operating model: Baseline and evidence diagnostic. Stratenity Library. https://www.stratenity.com/resources/library/diagnostic-templates/medical-devices-post-market-service-operating-model-baseline-and-evidence-diagno

Stratenity Advisory Team. "Medical Devices — Post-market service operating model: Baseline and evidence diagnostic." Stratenity Library, 2026, www.stratenity.com/resources/library/diagnostic-templates/medical-devices-post-market-service-operating-model-baseline-and-evidence-diagno.

Stratenity Advisory Team. "Medical Devices — Post-market service operating model: Baseline and evidence diagnostic." Stratenity Library, 2026. https://www.stratenity.com/resources/library/diagnostic-templates/medical-devices-post-market-service-operating-model-baseline-and-evidence-diagno.

Stratenity Advisory Team (2026) Medical Devices — Post-market service operating model: Baseline and evidence diagnostic. Stratenity Library. Available at: https://www.stratenity.com/resources/library/diagnostic-templates/medical-devices-post-market-service-operating-model-baseline-and-evidence-diagno (Accessed: the date of access).

@misc{stratenity_stxa0731, author = {{Stratenity Advisory Team}}, title = {Medical Devices — Post-market service operating model: Baseline and evidence diagnostic}, year = {2026}, publisher = {Stratenity Library}, howpublished = {\url{https://www.stratenity.com/resources/library/diagnostic-templates/medical-devices-post-market-service-operating-model-baseline-and-evidence-diagno}}, note = {Asset ID STX-A0731} }

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Medical Devices — Post-market service operating model: Baseline and evidence diagnostic

What this diagnostic covers

This is a taste. The full library goes deeper.

Stratenity is the AI Operating System for Strategic Execution™.

Stratenity is the AI Operating System for Strategic Execution^™.