A diagnostic that helps finance and service operations teams decide whether their cost-to-serve baseline can be trusted before any service change is valued. It grades the evidence behind each input and turns weak spots into a closure plan challenged by peers.
What this diagnostic covers
The asset sets out a repeatable time-driven costing method with formulas, and five-dimension evidence scoring anchors with a fit-for-use rule. It explains how to separate released capacity from cash savings. It also provides approval gates, a risk register, KPI definitions and an execution plan. A fully worked synthetic case comes with a failure case, an alternate scenario and a practice exercise. Four editable tools are included: a diagnostic questionnaire, an evidence inventory, an activity cost worksheet and an evidence clinic challenge log.
- Purpose and decision
- Context and applicability
- Inputs and evidence
- Definitions and assumptions
- Method and analytical logic
- Current-state assessment
- Options and business case
- Recommended design
- Execution and activation
- Governance and risk
- Measurement and benefits
- Worked example and practice
- Working tools and references