Purpose & Context
Create one operating model from two. Stabilize the business, remove duplication, align leadership, and realize synergy while protecting customers and talent. This sprint integrates people, process, technology, and data decisions into a single, sequenced plan.
Objectives
- Map both legacy organizations: structure, roles, decision rights, forums, systems, and core datasets.
- Identify overlaps, cultural differences, and integration risks across people, process, technology, and data.
- Design a unified organization aligned to deal thesis and synergy targets, with clear guardrails.
- Stand up interim governance that enables safe, fast decisions during migration.
- Pilot the model in one or two functions, capture lessons, and finalize the 12-month integration roadmap.
Stratenity Point of View (Point → Context → Stratenity POV)
Context: Dual structures, unclear roles, and dueling forums drag decisions and morale.
Stratenity POV: Define the integrated operating model early and move decisively on overlaps.
Context: Maintaining two ways of working multiplies cost and confusion.
Stratenity POV: Prioritize integration in finance, people operations, technology, and sales within weeks.
Context: Values, decision styles, and incentives must converge or friction persists.
Stratenity POV: Embed culture and decision norms into the design, not as an afterthought.
Context: Without master data and platform consolidation, benefits slip.
Stratenity POV: Make early calls on systems of record and data stewardship, with interim controls.
8-Week Integration Design Plan (Phases & Outputs)
| Weeks | Focus | Key Activities | Primary Outputs |
|---|---|---|---|
| 1–2 Discovery & Alignment | Establish facts across both entities; align on deal thesis and synergy targets. |
Kickoff with integration leaders and sponsors Collect org charts, role catalogs, forum calendars, policies Inventory platforms (ERP, CRM, HRIS, data platforms) and critical datasets Culture pulse and decision-making survey; retention risk scan |
Side-by-side org and systems map; integration pain-points; stakeholder matrix; synergy baseline. |
| 3–4 Future-State Design Options | Design integrated operating model with clear guardrails and trade-offs. |
Option workshops (functional / divisional / hybrid) Define decision rights, RACI, interim governance Platform consolidation principles and data stewardship model |
Design options deck; decision rights framework; interim governance pack; platform & data principles. |
| 5–6 Pilot & Test | Integrate 1–2 target functions; test forums, handoffs, systems, and data flows. |
Choose pilots (e.g., Finance + People Operations) Run joint operating rhythm and decision gates Instrument cycle time, decision latency, and error rates |
Pilot org chart; unified forums; issue log and resolutions; metrics baseline; refined blueprint (v2). |
| 7–8 Finalize & Launch | Converge on final design and publish the year-one integration plan. |
Co-design final blueprint; role transitions and comms plan Controls and risk checklist; vendor cutover plan Synergy scorecard with targets and owners |
Final integrated org design; governance playbook; 12-month roadmap; synergy scorecard. |
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People Integration
- Unified leadership team and spans & layers harmonization.
- Role mapping and successor coverage for critical positions.
- Clear decision rights and escalation paths.
- Shared principles for decisions, meetings, and accountability.
- Values alignment with practical behaviors and examples.
- Rituals: monthly business review, weekly delivery review.
- Retention risk heatmap and targeted action plans.
- Compensation band alignment and leveling framework.
- Learning path for managers in the new operating model.
Process Integration
Map end-to-end flows (lead-to-cash, procure-to-pay, hire-to-retire, concept-to-launch). Identify best practice source, remove duplicate steps, and define handoffs.
Unify forums with charters: portfolio review, monthly business review, risk and compliance review, change advisory. Replace parallel meetings; record decisions and owners.
Interim controls during cutover; standard definitions for service levels, incidents, and exceptions; audit-ready logs for critical decisions.
Protect moments that matter during change (onboarding, support, payroll). Add temporary white-glove steps to prevent churn or payroll errors.
Technology Integration
Inventory both sides: enterprise resource planning, customer relationship management, human resources systems, data platforms, collaboration tools. Decide systems of record and decommission timeline.
APIs and middleware patterns; event and batch data movement; identity and access consolidation; endpoint hardening.
Access reviews, logging and monitoring, vendor risk assessments, encryption standards, and incident playbooks aligned to the integrated model.
License consolidation, tier-1 vendor alignment, exit clauses, and savings capture with minimal disruption.
Data Integration
Define customer, product, vendor, and employee master. Choose the golden source and reconciliation rules; set ownership and stewardship.
Completeness, accuracy, timeliness rules; lineage mapping for financial and regulatory reporting; exception queues with service levels.
Role-based access, least privilege, consent tracking, and regional data residency constraints. Align to applicable regulations.
Single reporting layer for the board and leaders; harmonized definitions; migration of critical dashboards; freeze dates for financial and performance baselines.
Synergy Alignment Scorecard
| Domain | Current A | Current B | Unified Future | Synergy Lever | Benefit (est.) | Timeline | Owner |
|---|---|---|---|---|---|---|---|
| People | Two leadership layers in Sales | Single layer with wide spans | Unified structure, clarified spans & layers | Layer reduction, manager ratios | Headcount savings; faster decisions | Weeks 3–8 | [CHRO / COO] |
| Process | Parallel portfolio forums | Project steering committees | One portfolio review with clear gates | Forum consolidation | Cycle time down; meeting load down | Weeks 4–6 | [COO / PMO Lead] |
| Technology | ERP X; HR system Y | ERP Z; HR system Y | ERP X; HR system Y (single) | License consolidation; decommission | License savings; support simplification | Weeks 6–12 (post-sprint) | [CTO / CIO] |
| Data | Customer master A | Customer master B | Golden master A with B mapping | Data stewardship & governance | Fewer errors; faster reporting | Weeks 5–10 | [CDAO / Finance] |
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Workshops (Structured Touchpoints)
- Confirm synergy targets, guiding principles, and risks.
- Output: charter, RAID, stakeholder map.
- Surface role overlaps and decision bottlenecks.
- Output: heatmap, priority list.
- Compare models and trade-offs across PPTD (people, process, technology, data).
- Output: options deck, guardrails, platform choices.
- Define forums, cadences, metrics, and decision gates.
- Output: pilot org chart, RACI, calendar, dashboard.
- Finalize blueprint, role changes, and messages for all staff.
- Output: 12-month roadmap, comms plan, benefits tracker.
Interviews & Sample Questions
- Executive sponsors and integration leader
- Function heads (finance, people operations, technology, sales, operations)
- Program office and change lead
- Managers with large spans and critical handoffs
- Where are the most painful overlaps and decision delays?
- Which forums create decisions versus status updates?
- What must we protect for customers and employees during cutover?
- Which systems or datasets cause the most confusion or rework?
- What would make people believe the integration is working?
Data Request (Discovery Inputs)
| Artifact | Examples | Owner (A/B) | Format | Notes |
|---|---|---|---|---|
| Org Structure & Roles | Org charts, role catalogs, spans & layers; leadership bios | People Ops / Executive Office | PPT/PDF/XLSX | Flag duplicates, critical roles, open requisitions. |
| Governance & Forums | Calendars, charters, decision logs, OKRs/scorecards | Program Office | DOC/PDF | Mark decision-making versus status-only meetings. |
| Systems & Vendors | ERP/CRM/HRIS lists, contracts, license counts, terms | Technology / Procurement | XLSX/PDF | Identify exit clauses and consolidation opportunities. |
| Data & Reporting | Master data models, lineage maps, critical dashboards | Data Office / Finance | PDF/VSDX/CSV | Note golden sources and reconciliation rules. |
| People & Culture | Engagement surveys, attrition, compensation bands | People Ops | CSV/PDF | Retention risk list for top talent (confidential). |
| Deal Thesis & Synergy Targets | Cost and revenue targets by function | Corporate Development / Finance | Deck/Sheet | Baseline assumptions and timing windows. |
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Governance Model (Now → Interim → Future)
| Horizon | What Good Looks Like | Key Artifacts | Decision Gates |
|---|---|---|---|
| Now (Weeks 1–2) | Integration council; risk and issue triage; pilot selection criteria. | Charter, RACI, risk taxonomy, pilot checklist. | Use-case intake; privacy and model risk checks where applicable. |
| Interim (Weeks 3–6) | Unified forums running; decision logs; platform and data principles enforced. | Forum charters; decision log; vendor and data standards. | Go/No-Go gates for pilot scale and system cutover. |
| Future (Weeks 7–8+) | Governance embedded into workflows; automated controls; board-visible dashboards. | Operating model v2; controls library; assurance report plan. | Scale decisions based on value and risk; annual policy refresh. |
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Risks & Mitigation
| Risk | Why it Happens | Mitigation | Owner |
|---|---|---|---|
| Dual structures persist | Fear of disruption; unclear authority | Decide on unified structure early; time-boxed interim roles | CEO / COO |
| Culture clash and attrition | Conflicting norms and incentives | Shared norms; retention actions; leadership modeling | CHRO / Function Leads |
| System cutover risk | Underestimated dependencies | Dry runs; rollback plans; staged decommission | CTO / CIO |
| Data integrity issues | Conflicting masters; weak controls | Golden source; stewardship; exception queues | CDAO / Finance |
| Missed synergy targets | Scope creep; slow decisions | Scorecard with owners; monthly benefit tracking | Finance / PMO |
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Deliverables Timeline
| Week | Deliverables |
|---|---|
| 1–2 | Side-by-side org and systems map; culture and decision survey; synergy baseline |
| 3–4 | Design options; decision rights; interim governance; platform and data principles |
| 5–6 | Pilot report; unified forums; metrics baseline; refined blueprint (v2) |
| 7–8 | Final integrated org design; governance playbook; 12-month roadmap; synergy scorecard |
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KPI & Benefits Realization
- Cost synergy capture vs target (monthly)
- Revenue synergy lift (cross-sell, win rate)
- Run-rate savings from decommissioned systems
- Decision latency and cycle times (↓)
- Incident and error rates in cutovers (↓)
- On-time milestone delivery (↑)
- Leadership alignment score (≥ 90%)
- Critical talent retention
- Engagement/clarity scores (↑)
- Data quality thresholds met
- Audit findings (↓)
- Reporting accuracy and timeliness
RACI & Engagement Cadence
| Workstream | Responsible | Accountable | Consulted | Informed |
|---|---|---|---|---|
| Org Design & Blueprint | Design Lead | CEO/COO | CHRO, Function Heads | Board |
| Systems & Vendors | Platform Lead | CTO/CIO | Security, Procurement | Finance |
| Data & Reporting | Data Lead | CDAO/CFO | IT, Finance, Compliance | Exec Team |
| Pilots & Portfolio | Product/Process Owners | Executive Sponsor | PMO, BU SMEs | All Staff |
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Integration standup; risk and issue triage; unblockers.
Portfolio review; synergy scorecard; stage-gates.
Board update; policy refresh; investment decisions.
Change & Communications Plan
- Leaders: deal thesis, synergy plan, decision norms.
- Managers: role impacts, forums, escalation paths.
- All staff: why, what changes, when, where to get help.
- Customers: service continuity, single point of contact.
- Weekly integration note; monthly town hall.
- FAQ hub; decision and change log.
- Leader toolkits: slides, talking points, timelines.
AI Integration (Operating Model, Controls, and Value)
Embed practical AI where it improves speed, quality, and cost during integration. Keep controls tight and the data foundation clean.
Use approved platforms, follow data privacy rules, log decisions, and assess model risk where automated decisions affect customers or finance.
- Duplicate vendor and customer resolution using matching models.
- Contract and policy comparison to surface discrepancies for legal review.
- Helpdesk and HR knowledge assistants to reduce ticket volume.
- Financial close support: variance explanations and anomaly flags.
- AI council defines intake, risk tiers, and approval steps.
- Product owner for each use case with clear success measures.
- Data steward assigned to any model touching master data.
- Shadow mode first where impact is high, then controlled rollout.
- Pick systems of record early; build one secure connection path.
- Mask sensitive fields; enforce least-privilege access.
- Keep a simple lineage map and a data quality scorecard.
- Model change log and approvals for material updates.
- Monitoring for bias, drift, and output quality where relevant.
- Incident playbook: disable, rollback, communicate, fix.
For each use case, track cycle time saved, error rates, cost avoided, and satisfaction. Roll into the synergy scorecard with owners and dates.
Valuation Alignment Post M&A (Deal Thesis → Operating Reality)
Recreate the bridge from standalone values to combined value: revenue, cost, and working capital assumptions, with timing and risks.
Translate targets into owned initiatives tied to people, process, technology, and data. Each item has a baseline, target, owner, and date.
Map each initiative to forums, decision gates, and dashboards so leaders can see impact monthly and course-correct early.
| Initiative | Synergy Type | Baseline | Target | Timing | Owner | Risk | Mitigation |
|---|---|---|---|---|---|---|---|
| Consolidate finance platforms | Cost | $X run-rate | $Y run-rate | Q2–Q4 | Technology lead / Finance | Cutover failure | Dry run, rollback plan, staged decommission |
| Unified customer coverage | Revenue | Win rate A/B | +Z% win rate | Q2–Q3 | Sales leader | Territory conflict | Joint rules of engagement, incentive alignment |
| Master data stewardship | Quality / Compliance | Error rate E% | E–Δ% | Q1–Q2 | Data office | Conflicting masters | Golden source, reconciliation rules, exception queues |
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- Monthly bridge from operating results to deal model.
- Benefits realization review with finance and sponsors.
- Sensitivity tests for timing slips and one-time costs.
- Tie leadership goals to the synergy scorecard.
- Share a simple benefits tracker in the monthly review.
- Call out customer and employee protections alongside savings.
Deliverables - Artifact List
| Package | Artifacts | Format | Owner | When |
|---|---|---|---|---|
| Discovery pack | Side-by-side org and systems map; culture and decision survey results; risk log | PDF + source sheets | Design lead / Program office | End of week 2 |
| Design options | Two to three org models with pros and cons; decision rights; interim governance | Slides + appendix | Design lead | End of week 4 |
| Pilot kit | Pilot org chart; forum charters; calendar; metrics dashboard; issue log | Playbook PDF + dashboard link | Pilot owner | Start of week 5 |
| AI starter pack | Use case shortlist; risk tiers; change log; data access design; monitoring plan | Playbook PDF | AI council chair | Week 6 |
| Data and platform principles | Systems of record, decommission plan, golden source rules, stewardship model | Policy PDF + sheets | Technology and data leads | Week 6 |
| Final blueprint | Integrated org chart; role transitions; RACI; governance playbook | Slides + PDF | Design lead / CHRO | Week 7–8 |
| Valuation and benefits | Synergy scorecard; monthly bridge; benefits tracker; risk and mitigation plan | Workbook + dashboard | Finance / Program office | Week 8 and monthly |
| Change and communications | Messages by audience; FAQ; leader talking points; timeline | Comms kit | Change lead | Week 7–8 |
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Close with a live walkthrough, links to all sources, and a two-page “how to run this next month” guide for sponsors and the program office.